Mgm Online Casino Phone Number
Looking for the MGM Online Casino phone number? You're not alone. Many US players need to talk to a real person, whether it's about a withdrawal stuck in processing, a bonus that didn't credit, or just to verify their account. The direct customer support line for BetMGM Casino is 1-833-646-0597. This number is available 24/7 for players in states where BetMGM operates, like Michigan, New Jersey, Pennsylvania, and West Virginia.
What You Can Actually Get Done Over the Phone
Calling isn't just for venting frustration. The BetMGM support team can handle specific tasks that chat bots often can't. For instance, they can manually push through a verification check that's holding up your first withdrawal, which can take days via email. They can also explain the exact playthrough requirements on a bonus like the "$1000 Risk-Free First Bet" or the "100% Deposit Match up to $1,000, 15x wager." If you see a suspicious transaction on your account linked to your Visa or Mastercard, a phone call is the fastest way to lock it down and start an investigation.
When Live Chat or Email Might Be Better
For simpler issues, you might get a faster resolution through other channels. Need a copy of your transaction history? The live chat on the BetMGM app can email it to you in minutes. Questions about ongoing promotions, like the daily "Spin the Wheel" bonus or game-specific offers, are also perfectly suited for the chat function. Email is best for submitting documents like your driver's license or utility bill for verification—you'll get a case number for tracking.
Important Info Before You Dial
Have your details ready. The agent will ask for your username, the email on your account, and likely your home address to verify your identity. This is standard security, especially if you're calling from a new number. If your issue is about a specific game—say, a malfunction on a popular slot like "Wheel of Fortune" or "Buffalo"—note the time, date, and bet amount. This helps the tech team trace the session log. Remember, the phone support can't reset your password; that's a security feature you must do online.
BetMGM Support vs. Other US Casino Brands
How does BetMGM's phone support stack up? It's generally rated as more accessible than Caesars Palace Online Casino's, which can have longer hold times. However, brands like DraftKings Casino and FanDuel Casino have invested heavily in 24/7 phone support with similar wait times. Borgata Online Casino, which is part of the same network as BetMGM, actually uses a similar support hub. A key difference is payment help: BetMGM phone agents can give detailed timelines for PayPal withdrawals (often within 12 hours) versus bank transfers (3-5 business days).
FAQ
What is the BetMGM Casino customer service phone number?
The main customer service phone number for BetMGM Casino is 1-833-646-0597. This line is available 24 hours a day, 7 days a week.
Can I call BetMGM if I'm having trouble with my deposit?
Yes. If your Visa or Mastercard deposit is being declined, or if your PayPal transaction is pending unexpectedly, calling is a good move. The support agent can check for system errors or walk you through alternative payment methods like using a different card or trying an online bank transfer.
Does BetMGM have a different number for VIP players?
Yes, high-tier members of the MGM Rewards program (like Gold, Platinum, or Noir) often have access to a dedicated VIP support line. This number is usually provided directly to eligible players via email or through their host, if they have one.
What if I call about a bonus and they say I didn't meet the terms?
The phone agent can pull up the specific terms you agreed to. For example, if your "$25 On the House" bonus didn't appear, they can check if you entered the correct promo code or if the 1x playthrough requirement was met. They can't override the terms, but they can explain exactly what went wrong.
Is there a direct line for responsible gambling concerns?
BetMGM provides a direct link to responsible gambling resources, but for immediate help with setting deposit limits, time-outs, or self-exclusion, the main support number (1-833-646-0597) can connect you to the specialized team. You can also visit the responsible gaming page on their site for state-specific hotlines.